Privacy Policy

Last updated: August 2026

Envision Flooring (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what we collect, why, and how we handle it.

Information we collect

We only collect information you choose to provide, plus a small amount collected automatically:

  • Quote & contact enquiries: your name, email address, phone number, product interest, and the message you send us.
  • Specials sign-up: your email address, if you subscribe to our members-only specials list.
  • Technical data: your IP address and basic request information, recorded with enquiries and used to protect our forms against spam and abuse.

How we use your information

  • To respond to your enquiries and prepare quotes.
  • To send you specials and offers, if you have opted in (you can unsubscribe at any time).
  • To operate, secure, and improve our website.

We do not sell your personal information, and we do not use it for automated advertising or profiling.

How we store & share it

Your information is stored on secure servers and is only accessible to authorised staff. We use a small number of trusted service providers to run the site:

  • Email delivery — to send enquiry notifications and specials.
  • Image & file hosting — product images are served via Cloudflare R2.

We only share your information with these providers as needed to deliver our services, or where required by law. We do not otherwise disclose it to third parties.

Cookies

Our public website does not use tracking or advertising cookies. A secure session cookie is only set if you log in to an account area of the site.

Retention

We keep enquiry records for as long as needed to serve you and meet our business and legal obligations, and no longer than necessary. You can ask us to delete your details at any time.

Your rights

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. To make a request or raise a privacy concern, contact us using the details below.

Contact us

If you have any questions about this policy or your information, contact Envision Flooring:

We may update this policy from time to time. The latest version will always be available on this page, with the “last updated” date above.